Buying a Refurbished Laptop: What to Look for When Buying a Second Hand Laptop

refurbished laptops from itzoo

Many have heard of the term ‘refurbished laptop’ but there can be a lot of confusion around what the term actually means and what makes a laptop ‘refurbished’, especially when searching for a cheap laptop deal online. It is understandable that people can be wary of purchasing a used laptop or any other refurbished device from a company who they have not dealt with before for this particular reason. In this article, we help to define what to look out for when buying a second hand laptop from on online seller.


It can be a minefield when browsing for a refurbished laptop, especially when you are searching online and you cannot see the condition of the laptop in person. However, if you are aware of the potential risks and some of the terms used by online retailers, then you should be able to bag yourself a good quality used laptop at a fraction of the price when bought brand new.


Do a quick background check on the company

As we have already mentioned, “refurbished laptop” is a loose term, and so deciding whether you should buy one comes down to how much you trust whoever’s selling it. The first thing which we would advise is to check the background of the company which you are considering buying your refurbished laptop from. In our case, ITZOO is the online trading name of EPC Global Solutions UK Ltd and EPC has been in business since 1984 and is a wholly-owned subsidiary of CSI Leasing - one of the largest independent I.T. leasing companies in world. We are a full-service, technology-driven business and we are help provide the best computer-based solutions. EPC is a leader in providing IT asset disposal services and offer a suite of services including collection, auditing, remarketing, secure data destruction and WEEE recycling.


Check out online reviews

It could also be a good idea to check verified reviews for the company is question and in particular the overall rating for the company. Trustpilot is a good place to start for scouting these reviews.

At ITZOO, we have thousands of verified reviews on our website and also an excellent rating on Trustpilot. Take a look for yourself.


Be sure to check out the warranty

We would always advise to stick to trusted retailers, and to avoid individual sellers that can’t offer a warranty, a returns policy or a guarantee for the laptop’s condition. Plus, it’s hard to be sure whether a laptop has been stolen when buying from third-party individuals. At ITZOO, we offer a 12 month warranty on all refurbished laptops, second hand computers, used Apple and our other refurbished goods (which can be increased to 24 months at an additional cost) unless stated otherwise. We also know the full life history of each unit purchased as these assets come back from the leasing side of our business.


Check the refurbishment process of the company you are wishing to deal with

Additional to checking the warranty, we would also advise that you check if the supplier has a Microsoft Authorised Refurbished (MAR) Reseller status. In short, the Microsoft Authorised Refurbisher (MAR) licensing program is tailored to the needs of large refurbishers that wish to work with Microsoft to deliver genuine Microsoft software licenses on the computers they refurbish and sell in the commercial market. Therefore you know what you are getting is genuine! The programme is only open to large refurbishers and these companies must meet eligibility requirements to participate in the program. You can be sure to trust ITZOO for your refurbished requirements from second hand PC’s, to refurbished Apple and used laptops as we hold the MAR accreditation and have done for many years. Below are just a few benefits for you when purchasing from a MAR refurbisher.


  • Provides a high quality refurbished computer preinstalled with a genuine Microsoft operating system (the latest Windows always)
  • Creates the opportunity to purchase a fully functional solution rather than just hardware
  • Allows access to benefits of operating system downloads, updates, and enhanced features
  • Provides an upgrade path to future releases of the Windows operating system software


To give you an idea of some of the criteria for refurbishers under the MAR programme must hit, we list a few below.

  • A minimum average threshold of 1,000 PCs shipped per month.
  • The technical competence required to preinstall Windows operating systems.
  • Appropriate security measures in place to ensure the safe storage and handling of COAs.
  • Adequate systems for data wiping and reporting, including conformance to Department of Defense or similar data wiping standards on all hard disks that are reused through the programme.
  • Conformance with applicable local health, safety and environmental regulations.


Check the condition guidelines for the damages on the refurbished laptop (if any)

It is crucial that you understand what you are paying for and what you will be receiving when it comes to buying a refurbished laptop.


Many critics suggest that laptops generally only have a lifespan of 3-5 years, however at ITZOO as we are professional refurbishers with experience, and therefore we are able to repair laptops and replace batteries, etc. to extend the product life of used laptops and refurbished PC’s which in turn provides an additional benefit to customers. To give customers peace of mind, we offer a comprehensive guide of how we grade all items for sale and we advise customers to read this guide before making a purchase with us.


To summarise, buying second-hand laptops via individual sellers is a lot riskier. You’re unlikely to get any warranty or return policy, and even if the laptop doesn’t seem to have any external scuffs, it’s difficult to know whether the processor has been compromised by overheating or water damage.


For any questions, suggestions, or comments, please feel free to contact us at







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