FAQ - Frequently Asked Questions

Where do you get your stock from?

All of our units are off-lease corporate stock. We are part of a global I.T. Leasing company with over 25 years of IT leasing and remarketing experience.

How do you refurbish laptops and computers?

The units are removed from the corporate companies, they are returned to us in working condition so this means there is very little “hardware” refurbishing needed. If however if there are faulty components such as RAM or Hard Drives then we will replace the faulty components. The units are then professionally cleaned and made as visually pleasing as possible, before being reloaded with new genuine software.

Do you only sell refurbished laptops and refurbished computers?

Yes, we are a refurbisher and are committed to sustainable computing so we specialise in supplying high quality refurbished laptops and refurbished computers. We offer computers that are at the end of their lease period (usually 3 years). By selling these refurbished laptops and refurbished computers and being fully compliant with WEEE regulations we feel we offer a green pathway to computer ownership with a very low cost of ownership. We also sell a small selection of new parts and accessories. 

Can I upgrade the components in my refurbished laptop or refurbished computer?

We offer certain upgrades to our refurbished laptops and refurbished computers that you can purchase from our store and we will fit those upgrades for free and test them prior to shipping.

Why should I buy a refurbished laptop or refurbished computer?

When buying refurbished laptops or refurbished computers from IT Zoo you are buying business range computers which have a very high build quality and are designed to be a “work horse” machine with great stability at a fraction of the cost of an equivalent brand new machine.

Are the pictures shown of the actual product I will receive?

Due to the extremely large volume of equipment we sell it is not always possible to take individual photographs of every refurbished laptop or refurbished computer we supply. Where possible we use photographs of individual items but occasionally we will use library photographs. However the refurbished laptop or refurbished computer you receive will always match the description and specification supplied in each advert. 

Why should I buy from IT Zoo?

IT Zoo is one of a select few Microsoft Authorised Refurbishers in the UK. Buying an IT Zoo refurbished laptop or refurbished computer comes with the guarantee that your software is genuine and legal and will support any and all Microsoft updates throughout the life of the computer.

What comes in an IT Zoo box?

All desktop computers come with a UK mains lead. If the product you bought comes with a keyboard and mouse, they will also be in the box. If you buy a full system then you will also receive the relevant display cable and extra power lead. Laptops have their power supply with them that also come with a UK power lead.

What software comes with an IT Zoo refurbished laptop or refurbished computer?

As a minimum, all of our computers come with Windows 10 Pro or Windows 10 Home Premium pre-installed. The operating system is configured with a “Restore Option” so it’s not necessary to have a restore disk.

How do I activate my operating system?

On the base of the computer you will find a genuine Microsoft COA sticker with the Windows activation code / product key. We also include a step by step guide to activating the OS in the box. Details can also be found on our blog. 

Do you guarantee the laptop batteries?

All the batteries are tested before being shipped to you and will hold a charge. Due to the fact a battery is a consumable we offer no warranties on them at all.

Does the refurbished laptop or refurbished computer come with a warranty?

Most items will carry a 1 year Return to Base warranty and this warranty period will be shown in the description. Please see individual adverts for details of the warranty supplied.

Which method of payment do you accept?

We take all major credit cards, PayPal and Klarna finance.

Can I use a discount code? 

From time to time ITZOO make discount codes available, use of discount codes may be restricted to specific collections, products and or be customer specific. We reserve the right to restrict or remove the use of any discount code without prior warning. Only one discount code can be used at one time. 

How long will it take for my refurbished laptop or refurbished computer to arrive after I’ve ordered it?

Normally if the order is placed before 12pm on a work day and no upgrades have been ordered, it will be with you the next working day. We usually use UPS. However for larger orders we can ship with pallets or for small items we use Royal Mail or DPD. If you select an upgrade to either the hard drive or operating system dispatch will be delayed by 24 hours to allow us time to complete the upgrade and retest the device.

What do I do if I have a problem with the refurbished laptop or refurbished computer?

All our products are supplied with a warranty. In the unlikely event that you encounter a problem simply contact our support team. info@itzoo.co.uk 


If you require further information please email info@itzoo.co.uk

Calling ITZOO - Our calls may be monitored or recorded for quality assurance and training purposes.

We also have an online shop for Europe, please visit ITZOO Europe.