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Warranty

FREE UK WARRANTY RETURNS - WE PAY THE SHIPPING COSTS!

International buyers will be responsible for all shipping costs without exception. 

Before any item can be returned under warranty ITZOO reserve the right to offer technical support. We have experienced technicians available to assist you with any hardware related difficulties. Please contact us so we can resolve issues quickly and to your satisfaction.

DOA – Dead on Arrival. In the unlikely event of an item purchased from us being delivered in an unusable condition, ITZOO will provide a full refund or replace the item at our discretion.  All DOA failures must be reported within 5 days of delivery. Failures reported after 5 days will be treated under our standard warranty.

Most items sold are covered by a 12 MONTH warranty. Please check individual listings. Should any item sold fail under warranty we will offer to repair or replace the item, only when a repair or a replacement is not available will we offer to refund the item. We will collect any faulty items free of charge and send the replacement free of charge. 

Some items may be sold as non-working or for parts. These items are not covered by any warranty. Under no circumstances will we offer to replace or repair these items. No request for return will be entertained on these types of sales.

Batteries are not covered by our warranty; we neither promise battery life nor guarantee it. We only confirm that any battery is working when dispatched but as a consumable item we do not guarantee or warranty remaining usable life of any battery supplied.

International buyers will be responsible for all shipping costs without exception. 

If you have questions regarding warranties please contact info@itzoo.co.uk 

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