Customer Reviews - Feedback from our customers

Customer reviews of our refurbished laptops, refurbished computers and other computer products.

Based on 1557 reviews
Refurbished DELL PRECISION 5530 Grade B

Great product from ITZOO. Excellent customer service too. Reply from customer service was prompt and A++, even though I mistyped my email address and they still managed to get in touch with me! Thank you ITZOO

Great deal

Great item, exactly as described, arrived within two days. Very happy.

Review of tablet after a month

The most apparent thing ,as with other devices I have bought from Itzoo , is the overall great condition . I am not a business user so can't comment on their strengths under intense use but for round the house use it's great . Obviously the technology is a few years old but it does everything most people want immaculately .A bargain at this price .

Fantastic Tablet

I am extremely impressed with ITZOO. I ordered the Lenovo Tablet 10 and to be honest had no idea what to expect given the very low asking price. I was astonished when it arrived the "Next Day", in near pristine condition. It was rated B quality but in my opinion was closer to being A. The actual device runs like a charm too and although 3-4 years old the battery is reliable and lasts around 8 hours. It came with a fresh Oobe and upgraded immediately to Windows 11. I have found to keep the device feeling super snappy I had to disable Windows 11 transparency and animations, to be honest its better with those off anyway. Other than that graphical change its epic. Like another reviewer said too "it's my bargain of the year"!!! ITZOO have done me proud and ill be using them again for sure.


Keyboard arrived well packaged and in pristine working condition. Would definitely recommend this supplier and use them again.

Purchased a good machine from ITZOO

I am happy with my purchase of ThinkPad T480 laptop, it certainly fulfills my requirements also the battery is also very good, would purchase again
Very dependable laptop.

Excellent service?

Ordered a grade B Dell and hardly a blemish on it and battery excellent. No phone number for customer service but responses via email were quick and helpful. Needed to return another one and the process was seamless. Would use again with confidence.

Very good

Looked as new, batteries have about 75% of the original capacity. Very good value

Very good condition & customer service

I recently purchased a T480 laptop sold as grade b on receiving it I would say closer to grade a . The only thing was the external battery wasn't that great but customer support was excellent fast to help & offer me a replacement. Which is very much appreciated first time purchase &would purchase again.

Decent bargain

Wasn't sure what to expect but runs not bad, occasionally laggy not expecting to use it for much beyond browsing and videos. Pen was a bit pricey but works good enough too, but the keyboard is hard to get anywhere. Overall happy with my purchase.

Grade B Microsoft Surface Pro 6

SURFACE PRO 6 1796 Tablet PC PC - 12.3" Display - Intel i5-8350U Core i5 1.7GHz CPU - 256GB SSD - 8GB RAM - B Grade - Windows 10 Home

Purchased above from ITZoo not used them before but came recommend.

Communication and Delivery very efficient.

Previously had a surface Pro 4 but wanted a higher spec unit.

Very happy with condition had one minor issue that was quickly and efficiently delt with by IT Zoo Customer Services.

Excellent service, delivery and product

Bought a refurbished Laptop beginning of August 2022. Graded as a B. Absolutely spot on. No issues, great condition, works incredibly fast. Very happy with everything and they are fast at replying to emails.

Would deal with again A+

Refurbished iPad Air 1 A1474 16GB 9.7" Wi-Fi Space Gray
Mark H
iPad Air

I needed an iPad for a family member and for the price, and previous experience with ITZOO, decided on this one. It arrived in a very good condition, no scratches on screen and only the slightest of marks on back from an old asset tag. The battery holds it charge very well - lasting days when used occasionally. Extremely happy with it the purchase from ITZOO.

Refurbished DELL PRECISION 5530 - B grade

Refurbished DELL PRECISION 5530 - B grade
Very good for the price. Recommended

Great refurbished laptop

I was looking for an inexpensive laptop, and discovered ITZOO. The laptop arrived in excellent condition and was easily setup. I would definitely consider ordering again.

Refurbished iPad Air 1 A1474 16GB 9.7" Wi-Fi Space Gray
Mike theou
Refurb iPad

Excellent packaging, fast delivery, item works really well and hardly any marks at all; been using ITZOO for years' and never had a problem. Small feedback, courier company left the parcel outside my front door, which was a slight concern. Would definitely use them again.

Excellent from start to finish

Easy purchase on website and fast delivery.
Iphone in great condition thanks

Cracking little tablet...currently my bargain buy of the year

Met, and exceeded, all expectations for a second hand tablet.
At the price, and given it's a USB C chargeable device, I didn't expect a mains power brick to be included - but it was.
Surprised it was Windows 11 compatible. I've laptops newer and more expensive that aren't. Have immediately updated it, with no issues whatsoever.
Given it's a Used tablet, I was pleasantly surprised at it's appearance. Only the worn Intel and Windows stickers revealing previous use.
Packaging couldn't have been better, and it was very quickly delivered.
Apologies if this review sounds too good to be true - but that's exactly how I feel about this tablet I'm currently writing the review on!!
Absolute Bargain.

School machine

Bought two of these for the kids to use for school. The grade A looked "as new" to me. Got win10 up and running and put o&oshutup10 on them. Firefox browser with Ublock too. Solid little machines for the looming school year. The batteries gave 4 hours of video playback before they ran out of power. Nice. Excellent product and great service.

Lenovo windows tablet

Received in excellent condition and works great except now and again when watching YouTube videos screen screen looses sync and lots if lines appears on the screen. Waiting to see if this a recurring problem. All in all very happy with price and service. Will buy again id it comes up for sale again.

Very happy with purchase

I had a Microsoft Surface that I had used since 2015. I loved the touch screen and how light weight it was. I originally purchased it for work when I did a lot of overseas travel. However, two weeks ago it died. I had no idea what to get - I thought about buying another Surface but it was over a thousand pounds and now being retired I felt I just didn't have that money. Doing a lot of volunteer work, however, I needed a computer. Then my son suggested I buy a refurbished computer. I was a bit sceptical at first but my son KNOWS about computers and he told me that the tower that he has been running all the house network from for more than 5 years was a refurbished item he had purchased from ITZOO. So, I asked him to have a look and give me a few choices and I picked this. Couldn't be more pleased. Thought it would take longer to adjust to not having a touch screen but turned out not to be a problem. Also, actually prefer the more solid body and more robust keyboard to what I had with the Surface detachable keyboard. This is very sleek and lightweight. Also, my Surface had one USB port and a headphone jack, meaning I had to pay to have the brick/block power source so other items could be plugged in at the same time. This model has numerous and various types of ports. My son tells me that originally this computer was fairly costly and I can only say that I feel very pleased with having paid £500 for this computer. It was delivered promptly (to a Scottish island - only £10 charged) and it was very well packaged. I can only speak for this one item/experience but if this is the way ITZOO handles all transactions they must have many satisfied customers. I have already recommended the site to a lady on one of the committees I am on who keeps trying to read all the documentation circulated on her phone.

Lenovo 10 Tab, tablet review

A great little tablet that far exceeded my expectations, it runs Windows and all my Windows programmes and Apps like a "good un", just as good as my main desktop PC. Considering the cost, just £54 (after a 10% discount was applied for being a new customer/subscriber), it is fantastic. I've only had the tablet for just over a week so I can't vouch for its reliability/longevity but from my experience with the tablet it augurs well.

Refurbished iPad Air 1 A1474 16GB 9.7" Wi-Fi Space Gray
Steve Taylor
Refurbished iPad Air

Reading the review below nothing else I can add, I purchased this as a ipad to use on the desk or around the house setting smart equipment up and not worry about scratches etc.
Arrived within 24 hours of purchase. Very good condition, no scratches on screen and remains of a asset tag on the rear this wouldn't be seem in a case.
Battery seems to be holding charge very well and hasn't dropped in a week.
It set up ok and has since done an upgrade with no issues.