Extended Warranty Terms & Conditions

Extended Warranty Terms & Conditions


Extended warranty is underwritten by CSI LIFECYCLE SERVICE UK LTD Registration No:1980926 Vat No:GB728512629

Registered Office Address: 2 Chambers Way Newton Chambers Road Thorncliffe Park Chapeltown Sheffield S35 2PH


Extended warranty period is one year. Total two year warranty.

Year one included with all purchases.

Year two purchased as an extension to original one year warranty.

Warranty is return to base. ITZOO will provide a free returns label. 


Understanding Your Policy

Please read this policy carefully and make sure you understand fully and comply with its terms and conditions. Failure to do so may jeopardise the payment of any claim which might arise and could lead to the policy becoming void.

The Policy

The Warrantor will provide the warranty described in this policy for the period of cover and for any subsequent period which the warrantor and you may agree.

The policy contains details of the warranty cover you have bought, what is excluded from cover and the terms and conditions of this warranty.

Your attention is drawn to the following:

Your period of cover

Your period of cover will commence upon the cessation of the ITZOO standard warranty. The period of cover will continue for the term you have purchased.

Your legal rights

This warranty is in addition to your legal rights. You are required to take care to:

  1. a) Supply accurate and complete answers to all the questions we or the administrator may ask as part of your application for cover under the policy;
  2. b) To make sure that all information supplied as part of your application for cover is true and correct;
  3. c) Tell us of any changes to the answers you have given as soon as possible.

Failure to provide answers in-line with the requirements may mean that your policy is invalid and that it does not operate in the event of a claim.


The warranty cover may only be cancelled as part of a cancellation of the entire order: including the product(s), any accessories and the warranty that covers them. After you have submitted an order you have a 14 day cooling off period within which you may cancel your order. You may not cancel your warranty policy at a later stage. If during legislative checks, occurring after the 14 day cooling off period, performed by the Administrator your order is not approved then the order will be void and warranty cover will not be implemented.


Any word or expression to which a specific meaning has been attached will bear the same meaning throughout the policy and will appear in bold.

Administrator means:

  1. a) the school running a student 1:1 device provision programme, at which your child or ward attends;
  2. b) your employer’s HR department or the individual or group of individuals responsible for administrating a staff employee benefit or Bring Your Own Device programme.

Consequential loss means any other costs that are directly or indirectly caused by the event which led to your claim unless specifically stated in this policy.

Equipment means the computer, ancillary computer hardware and standard software installed. Standard software means an operating system or an application program which is generally available for retail sale and can be replaced by means of purchasing a copy of it without the need for individual reprogramming or program writing. Only equipment of UK specification may be warrantied under the policy.

Warrantied event means:

Damage to or destruction of the equipment caused by:

  1. a) Its own defective design materials or workmanship;
  2. b) Latent defect;
  3. c) Faulty or defective workmanship;
  4. d) Mechanical or electrical breakdown or derangement caused by the equipment

Proposal means any signed application and declaration together with any supporting information you may have supplied in support of your application for warranty.

Warranty means the proposal and warranty policy.

Period of cover means the period between the start date and end date stated according to the warranty’s duration.

Policy year means the 12-month period commencing on the date of issue or renewal of a policy and, in the case of a certificate for more than one year, means each 12-month period of insurance cover commencing on the anniversary of such issue/renewal.

Portable means the equipment which is intended by the manufacturer to be carried on or about the person.

Theft means the loss as a result of violent or forcible entry or exit from a property or theft of the equipment from the warrantied involving force or the threat thereof. Where the equipment is portable cover extends to any location while under the control of the warrantied.

Unattended means when not within your sight and control at all times and out of your arms length reach.

You/Your/Yourself means the warrantied named.

We/Us/Warrantor means ITZOO.


If a warrantied event occurs as a result of any cause that is not excluded by this policy, the warrantor will, at its sole discretion:

  1. a) Pay the cost of the repair of the equipment by an ITZOO repair engineer authorised by the warrantor; or replace the equipment with equipment of a similar specification;
  2. b) The warrantor will use reasonable endeavours to replace the equipment with equipment of an identical specification but is not obliged to do so where this is not possible;
  3. c) The warrantor will only pay for carriage costs within the UK. You must pay for any additional carriage costs if the equipment needs to be collected and/or delivered outside the UK;
  4. d) The total liability of the warrantor for any claim will not exceed the sum warrantied of the equipment being claimed for.

This is to certify that the warrantor agrees to indemnify you on this warranty in respect of a warrantied event.


  1. Claims Notifications & Requirements

In order to make a claim, you or your personal representative, must:

  1. a) Within 14 days of the occurrence of the warrantied event, notify the warrantor in writing;
  2. b) Submit a claim form to the warrantor;

and you must also:

  1. a) Take precautions to prevent further damage to the equipment (the warrantor will not be liable for any further damage resulting from the continued use of equipment before the equipment has been repaired to the satisfaction of the warrantor);
  2. b) Retain any damaged equipment or parts thereof; and
  3. c) When requested to do so, and within 14 days of receiving such request, deliver to the warrantor a written statement of all particulars and details of the equipment affected, its value and the warrantied event and furnish all such documents, explanations and other evidence as may be required by the

Unless all of the terms of this condition (as detailed above) are complied with, a claim under this policy will not be payable.

  1. Alteration & Modification & Addition

You shall notify the warrantor of any proposed alterations or modifications to the equipment and of any proposed departure from the normal working conditions in which the equipment is operated.

The warrantor at its sole discretion may decline to continue the warranty cover for altered, modified or added components.

  1. Observance

The warrantor will not be liable to replace or repair equipment under this policy unless you have duly complied with all of the terms and conditions contained in this policy that apply to it.



  1. Policy Voidable

This policy shall be voidable in the event of misrepresentation or mis-description by you of any information relating to this warranty and/or claim.

  1. Fraud

You must not act in a fraudulent manner. If you or anyone acting for you make a claim under the policy knowing the claim to be false or fraudulently exaggerated in any respect, or make a statement in support of a claim knowing the statement to be false in any respect, or submit a document in support of a claim knowing the document to be forged or false in any respect, or make a claim in respect of any loss or damage caused by your wilful act or with your connivance then the warrantor:

  1. a) Will not pay the claim;
  2. b) Will not pay any other claim which has been or will be made under the policy;
  3. c) Will be entitled to recover from you the amount paid under the policy since the last renewal date;
  4. d) May at the option of the warrantor declare the policy void;
  5. e) Will not make any refund;
  6. f) May inform the police of the circumstances.
  7. Legal

This policy may only be relied on and enforced by you and the warrantor and shall not be directly or indirectly enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

  1. Governing Law

Unless some other law is agreed in writing, this policy is governed by English law. If there is a dispute, it will only be dealt with in the courts of England or of the country within the United Kingdom in which your main residence is situated.


  1. Wear and tear

Damage to or destruction of the equipment caused by:

  1. a) Gradual deterioration or wear and tear;
  2. c) Corrosion, rust, condensation or evaporation, dampness, dryness, dust or change in temperature;
  3. d) Scratching, abrasion, change in colour, texture or finish of the equipment casing provided that this provision shall not exclude such damage or destruction which itself arises from an warrantied event which is not excluded.
  4. Inappropriate use etc.

Damage to or destruction of the equipment caused by:

  1. a) Operational error or omission on your part or any person using the equipment with your express or implied consent;
  2. b) Handling and/or use of the equipment that is not in accordance with the manufacturer’s instructions as set in their handbook supplied with the equipment
  3. c) Maladjustment, incorrect configuration or setting of manual controls or programming of the equipment
  4. d) Inadequate ventilation of the equipment
  5. Consumable parts

Damage to or destruction of the equipment caused by installation or use of inappropriate consumable parts in the equipment including but not limited to batteries, fuses and bulbs

Consumable parts themselves are not covered under the warranty.

  1. Unauthorised repair

Damage to or destruction of the equipment caused by:

  1. a) repairs made by you
  2. b) repairs made by technicians other than those specified by the warrantor
  3. Software

Damage to or destruction of the equipment caused by corrupted or conflicting software installed or as a result of a computer virus.

  1. Intentional acts

Damage to or destruction of the equipment caused by:

  1. a) Any intentional act or wilful neglect by you;
  2. b) Intentional or reckless overloading of, or the imposition of any abnormal conditions on, the equipment;
  3. c) Handling and/or use of the equipment that is not in accordance with the manufacturer’s instructions as set in their handbook supplied with the equipment;