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Returns

FREE UK WARRANTY RETURNS - WE PAY THE SHIPPING COSTS!
International buyers will be responsible for all shipping costs without exception. 
  • ITZOO offers a 12 MONTH warranty period on its products, unless otherwise noted in the listing.
  • All returns covered under our 12 MONTH warranty period are subject to the following.
  • A Return Merchandise Authorization (RMA) number issued by ITZOO must accompany all returns.
  • All RMA numbers are valid for 7 days from the date of issuance.
  • Products returned must be in the exact condition at the time of sale and must include original packaging, all documentation and accessories. Returns on products with missing accessories or parts will be accepted only at the discretion of the company and charges may be applied for missing accessories or parts.
  • Physically damaged, abused or misused products are not eligible for returns.
  • No exchanges will be honoured by ITZOO under any circumstances except DOA or defective items.
  • Shipping cost for returning the product will have to be paid by the customer.
  • Refunds cannot be accepted when any UPC code, serial number and/or any bar code has been tampered with.
  • Defective item will be repaired, exchanged or refunded at the discretion of ITZOO.

To obtain a RMA number please contact us in writing using the contact link provided on all our eBay sales.

You will need to provide the following information.

  • ·         Information as to the nature of any fault/damage.
  • ·         Original sales transaction number.
  • ·         Delivery note number. (This will have been attached to your item when delivered)
  • ·         Deal transaction number. (This information is on your delivery note)
  • ·         Your full name, address and a contact phone number.

We offer a full after-sales service.

We will provide you with the full address for returning goods upon completion of the RMA process.

International buyers will be responsible for all shipping costs without exception. 

NON WARRANTY RETURNS

If you choose to return an item supplied by ITZOO because you purchased the incorrect item, changed your mind or for any other non warranty returns you the buyer must cover the cost of the return. Non warranty returns need to be processed in the same way as warranty returns, see above. All items returned will be subject to inspection to ensure the correct item is returned and is returned in the condition supplied and with all accessories supplied if applicable. Upon satisfactory inspection of the item ITZOO will issue a full refund. We can arrange the collection of non warranty returns on you behalf at a cost of £10.00.

For help with a technical issue please contact support@itzoo.co.uk

To obtain a RMA number please contact returns@itzoo.co.uk

 

Your online purchase from itzoo.co.uk is also covered in law by the Consumer Contracts Regulations.

More information on your rights can be found on the following link. Consumer Contracts Regulations. 

 

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